SHIPPING US AND CANADA POLICY
- All orders ship FREE within the 48 continental United States. We currently do not ship to AK, HI, or US Territories.
- For CANADA shipments: We will charge a one-time $399 shipping cost to cover duties and export fees as required by Canadian customs. Consider buying more than one item for better savings; the one-time cost is for an entire order shipping to the same address.
PACKAGES SHIP VIA:
- Small single items: FedEx Ground or Home Delivery with optional signature requirements. Packages generally arrive in 2-5 business days.
- Larger sized products such as beds grouped with nightstands ship LTL TRUCK FREIGHT; deliveries generally arrive within 5-10 business days. Parcels will be delivered on a pallet to your front driveway or front garage but not taken inside. We will offer White Glove service as a paid option in 2021.
RETURNS AND EXCHANGES
- FREE shipping on returns for product that does not meet our construction or quality standards as advertised or if the product arrives damaged. We will share the return cost for returns other than quality or damage, but it will be no less than 50% of the freight charge; We require the original packaging to process all returns. Allow 48 hours for reimbursement after returned items arrive at our warehouse.
- You can return or exchange an item within 30 days of delivery. We guarantee product quality for up to one year for defects related to construction; we do not cover user damage or excessive damage caused by natural conditions beyond our control. However, we will work with you should there be an unusual circumstance.
- Returned items must be in brand new condition. All parts and instructions must be complete and repacked in its original packaging. Items in non-original packaging are not eligible for return.
- We offer touch-up finish markers free of charge should there be small handling nicks or scratches. These are rare but sometimes happen during handling. The finish markers will blend perfectly with the existing finish.
DAMAGED OR DEFECTIVE ITEMS
Damaged or defective items may be repaired or replaced at our discretion. We will promise to work with you and want you to be satisfied with your purchase. Contact us with pictures and relevant information.
Contact us at email@example.com to get started.