BEDS

NIGHTSTANDS

DRESSERS

END TABLES

COFFEE TABLES

MEDIA | STORAGE CONSOLES

SHIPPING AND RETURNS

SHIPPING (email: info@monsoonblue.com)

  • We take pride in protecting and shipping your furniture with the same care we used to make it. We ship at an extraordinarily fair and low rate with optional white-glove service within the 48 continental United States. We currently do not ship to AK, HI, or overseas US Territories.

FedEx - HOME DELIVERY

  • FedEx: $39-$59 fee on orders under 60lbs - We use FEDEX exclusively for smaller single boxed items: FedEx Ground or Home Delivery. Packages generally arrive in 2-7 business days
  • FedEx: $79 fee on orders 60lbs to 120lbs - We use FEDEX exclusively for smaller single boxed items: FedEx Ground or Home Delivery. Packages generally arrive in 2-7 business days.

LTL FREIGHT - CURBSIDE DELIVERIES - NOT TAKEN INSIDE OF HOME

  • LTL FREIGHT CURBSIDE DELIVERY: $145 fee on orders 125lbs-335LBS - For oversized sized orders/products such as beds grouped with nightstands, we will ship LTL TRUCK FREIGHT; deliveries generally arrive within 5-14 business days. Boxed items will be delivered on a pallet curbside, front driveway, or front garage but not taken inside. 
  • LTL FREIGHT CURBSIDE DELIVERY: $160 fee on orders 335lbs-500LBS - For oversized sized orders/products such as beds grouped with nightstands, we will ship LTL TRUCK FREIGHT; deliveries generally arrive within 5-14 business days. Boxed items will be delivered on a pallet curbside, front driveway, or front garage but not taken inside.
  • LTL FREIGHT CURBSIDE DELIVERY: $180 fee on orders 500lbs-845LBS - For oversized sized orders/products such as beds grouped with nightstands, we will ship LTL TRUCK FREIGHT; deliveries generally arrive within 5-14 business days. Boxed items will be delivered on a pallet curbside, front driveway, or front garage but not taken inside.

WHITE-GLOVE DELIVERY - INSIDE ROOM DELIVERY - UNBOXING - LIGHT ASSEMBLY - BOX REMOVAL

  • WHITE-GLOVE SERVICE IN-ROOM DELIVERY: $180 fee on orders 100lbs-500lbs - If you prefer to avoid the hassle of moving a heavy item into a room of choice, unboxing, light assembly, and box removal. Please select White-Glove service at checkout.
  • BULK WHITE-GLOVE SERVICE IN-ROOM DELIVERY: $225 fee on orders 500lbs-plus- For large orders shipping in one order. If you prefer to avoid the hassle of moving a heavy item into a room of choice, unboxing, light assembly, and box removal. Please select White-Glove service at checkout.

CANCELLED ORDERS

  • Orders canceled before shipping will be credited back to the customer within 48hrs.
  • We will charge a 10% restocking fee plus the delivery cost for canceled orders made after shipping. These fees allow us to maintain competitive prices for our customers. We will work with you should you have an unexpected situation beyond your control. 

RETURNS AND EXCHANGES

  • FREE shipping on returns for product that does not meet our construction or quality standards as advertised or if the product arrives damaged. We will charge a 10% restocking fee plus the delivery cost for returns other than quality or damage; We require the original packaging to process all returns. Allow 48 hours for reimbursement after returned items arrive at our warehouse.
  • You can return or exchange an item within 30 days of delivery if it does not meet our quality standards. We guarantee product quality for up to one year for defects related to construction; we do not cover user damage or excessive damage caused by natural conditions beyond our control. However, we will work with you should there be an unusual circumstance. 
  • Returned items must be in brand new condition. All parts and instructions must be complete and repacked in their original packaging. Items in non-original packaging are not eligible for return. 
  • We offer touch-up finish markers free of charge should there be minor handling nicks or scratches. These are rare but sometimes happen during handling. The finish markers will blend perfectly with the existing finish.

DAMAGED OR DEFECTIVE ITEMS

Damaged or defective items may be repaired or replaced at our discretion. We will promise to work with you and want you to be satisfied with your purchase. Contact us with pictures and relevant information.

 

Contact us at info@monsoonblue.com to get started.

Search